We explore how to set up an AI service desk in a single afternoon that effortlessly supports Outlook, Gmail and other mailboxes. Less copy-paste, tighter data security and staff who have time left for real service.

Speed versus depth in AI coding

AI private data, trust and clever alternatives

Everyone is talking about them, yet few understand: modern AI agents are not chatty chatbots but digital colleagues who plan, decide and act. In this blog I unravel the misconception, showcase the latest building blocks and explain how we at Spartner use Spartner Mind to help organisations create their own agent ecosystem.

Picture this: you're deep in a complex coding session in Cursor and your AI assistant needs to fire off suggestions at lightning speed. GPT-5 promises revolutionary improvements, but does it really deliver in practice? In this blog I share my experiences as a tech CEO with an engineering background, including the strengths and weaknesses—and why I still stick with other models.

While metal wholesalers struggle with razor-thin margins and erratic lead times, AI is emerging as the silent powerhouse inside modern ERP systems. In this blog I guide you through the latest developments, share real-world examples from our own code kitchen 🤓 and give you concrete steps to start making a difference today.

In 2025, AI chatbots are no longer a futuristic luxury but a down-to-earth growth engine for SME entrepreneurs. In this guide I take you step by step from the first idea to a live bot, sharing fresh insights from the very latest AI developments and lessons from our own practice.

In a world overflowing with JavaScript frameworks and shiny new technologies, opting for a PHP framework might sound traditional. Yet it is a deliberate, strategic decision that lets us build robust, scalable and innovative software. Here is why.

More and more organisations are embracing generative AI, yet stumble over a monotonous or impersonal voice. In this blog I take you through the art of prompt optimisation: smart experimentation, measurement and fine-tuning until the output sounds as if it came straight from your content team.

AI-driven code generation is no longer science fiction. In this blog I show how we at Spartner use Claude Code every day - from Jira ticket to pull request - and why it lets our developers create more than ever.

Subtitle: In a world full of JavaScript tooling, serverless buzzwords and endless cookie banners, it is tempting to keep adding extra layers of complexity.

Over the past few months the press releases about AI service desk technology have been pouring in – from Zendesk AI Agents for Email (July 2025) to Intercom’s multimodal Fin agent (March 2025). Yet many support teams still wonder: how do you put this into practice without losing your human touch?

Ever wondered which model really moves the needle in your codebase today? In this hands-on review of the latest releases I pit GPT-5 against Claude 4 Sonnet, focusing on real-world coding, agentic workflows and developer experience.

AI is no longer just a tool; it is an entirely new playing field. This revolution is permanently reshaping the roles of the chief information security officer (CISO) and the privacy officer. Discover why, and how to prepare for the future of digital security and privacy. 🛡️

Have you ever wondered how artificial intelligence is going to change the way we work? This is no longer science fiction. Discover why AI is increasingly playing a crucial role in our day-to-day processes, and why human expertise remains absolutely essential in this exciting era.

The next time you call a company, you may not hear the difference anymore. We dive into the world of AI voice agents that are already transforming customer service and explore what this means for your business and the future of software development.

The rules of online visibility are changing dramatically. While the core of SEO remains, the rise of AI forces us to think differently. Discover what AISO is and how you can start preparing for the future of search today.

The choice between the lightning-fast, intelligent Sonnet and the unparalleled powerful Opus is the strategic question of our time. As a development team, we dive deep into the subject and help you determine which model truly advances your projects.