An external chatbot is available 24/7 to help customers, prospects and partners — no queues, no sighing service-desk agents, but with instant access to the latest manuals, order data and return policies. Thanks to a smart link to internal data sources, the bot can even recognise who is logged in and what issue they face, making the experience feel natural and human in the moment.
Automate
The bot handles repetitive questions and eases the load on inbox and phone lines, freeing the team to tackle more complex issues.