Service & support
hassle-free

Software that thrives demands more than the occasional patch. That is why Spartner blends flexible credit bundles with a strict Service Level Agreement, so you are always assured of security patches, rapid bug fixes and forward-looking advice - without being tied to full sprints or extortionate monthly retainers.

Certainty is not a luxury

Why act now?

Continuity never pauses, and neither do hackers

Automate

Our monitoring checks server uptime, load and network 24/7 - errors are logged and analysed immediately.

Secure

We install security updates proactively. We do not just patch libraries; we also run periodic penetration tests for extra peace of mind.

Optimise

We measure UX performance: load speed, Core Web Vitals, accessibility scores. We translate feedback into concrete backlog items.

Advise

You receive reports with clear priorities and suggestions on how to spend your credit hours wisely.

What is the real benefit?.

Less stress, better sleep
It feels like a car that services itself

It feels like a car that services itself.

Imagine your car being serviced automatically every month: oil changed, tyre pressure checked, sat-nav updated. You just get in and drive off - no questions asked. That is how software maintenance should feel, right?

Less downtime

A single second offline may seem trivial, yet during peak traffic it can cost hundreds of euros.

Shorter lead time to fix

Direct access to our DevOps specialists cuts the average MTTR by 42%.

Lower total cost of ownership

Flexible credit bundles prevent overcapacity; you never pay for hours that gather dust.

And for those who like a list:

  • Faster releases

  • Consistent UI standards

  • SEO score consistently above 90%

  • Security audits every quarter

  • Clear reports in plain English

Roadmap to worry-free maintenance.

Our collaboration in six clear steps.

Step 1 – Intake & baseline assessment

Step 1 – Intake & baseline assessment.

We start with a health scan: code quality, hosting, security, UX and SEO. One thing we often notice is scale-ups forgetting to secure their staging environment - embarrassing yet easily fixed.

Step 2 – Tailored SLA

Step 2 – Tailored SLA.

Together we define response times, escalation procedures and notification channels. Not the standard "9-to-5, Monday-to-Friday" routine when your business runs 24/7.

Step 3 – Choose your credit bundle

Step 3 – Choose your credit bundle.

Buy a bundle of hours, say 25, 50 or 100. Need more than expected? Just top up. Leftover hours? They roll smoothly into the next phase.

Step 4 – Always-on monitoring

Step 4 – Always-on monitoring.

Servers, API latency, licences, SSL certificates - everything pings on our dashboard. Issue? Automatic Slack alert and a human checking in.

Step 5 – Monthly reporting

Step 5 – Monthly reporting.

We send a human-readable PDF (no cryptic graphs) with hours spent, outstanding risks and quick wins. We do prefer a quick call to walk you through the highlights.

Step 6 – Continuous development

Step 6 – Continuous development.

Maintenance is never "finished". New features, frameworks reaching end-of-life, evolving SEO guidelines: we plan iterations to stay ahead instead of fixing things afterwards.

A critical look at traditional SLAs

A critical look at traditional SLAs.

Why "one size fits all" rarely fits

Conventional SLA models promise the earth yet often deliver tinfoil.

Hidden costs

Extra releases outside the maintenance window? Bang - 200% rate.

Slow response

"Within 48 hours" sounds acceptable until your webshop crashes on Black Friday.

Rigid contracts

You grow, you shrink, yet your contract remains as sluggish as an oil tanker.

In short, flexibility is missing. Spartner flips the model: we link firm response times to flexible, scalable hours.

Practical tips to make smart use of your credit hours

Practical tips to make smart use of your credit hours.

Six concrete ideas - pick & mix

Automatic deployment pipelines

Invest two hours and save manual overhead every sprint.

Accessibility quick scan

A single afternoon WCAG check can prevent fines and boost inclusivity.

Page speed optimisation

Lazy loading, image compression - often sorted within a single card.

Security hardening

Upgrade your hashing algorithm to Argon2, enable HTTP Strict Transport Security.

SEO content refresh

Rewrite outdated meta descriptions, add structured data - small jobs, big impact.

Bug bounty triage

Let us filter the reports so your team does not drown in false positives.

Looking ahead: how service & support will evolve

Looking ahead: how service & support will evolve.

From reactive to predictive

AIOps & machine learning

Log data feeds models that predict potential incidents before your metrics turn red.

Shift-left security

Security keeps moving earlier in the pipeline, reducing retrospective patchwork.

Hyper-personalisation

Dashboards will not only show uptime but link data to business KPIs such as conversion or churn - so service truly aligns with strategic goals.

Ready for worry-free software?

Ready for worry-free software?

Get in touch - we would love to discuss your roadmap, no strings attached.

Hans Lugtenberg

"A deal is a deal"

Yield.inc is a new asset manager in the Netherlands that focuses on excellent customer experience, sustainability and technology. When faced with the question of whether to develop our platform in-house or with a partner, we got in touch with Spartner. We are still 100% behind the choice for Spartner because we own the source code and with Spartner, a deal really is a deal, whether it concerns the delivery date or the agreed budget!

Hans Lugtenberg Partner at Yield Inc.

Norbert Wegter

"A professional software partner since 2010"

Spartner is involved and contributes in our search for innovations and always delivers top-notch work. After the first Huurda.nl version got out-dated, we collaboratively launched a completely new version in 2020.

Read more

Norbert Wegter Owner of 123wonen and Expat Homes Holland

"Doijer & Kalff"

After transferring our D&K portal to Spartner, we have elevated the further development and continuity to a higher level. Although the D&K platform was originally developed internally, our technical expert can now focus on other innovations within Doijer & Kalff. Spartner provides the quality we need without excessive costs. They have seamlessly taken over the care of our portal, allowing us to benefit from a flexible capacity that perfectly aligns with our future plans and innovation goals.

Reinier van Bergen Managing Director at Doijer & Kalff

Jurjen Terpstra

"Pragmatic and flexible collaboration"

Spartner has created a customized portal for us for the accountability of large-scale collaborative projects. This enables us and our partners to execute and account for their plans in a shared environment that is secure, transparent, and manageable. The pragmatic and flexible collaboration with Spartner has ensured that we have quickly achieved a functional and user-friendly environment.

Jurjen Terpstra Managing Partner at Wecreate Consulting

Marco Caspers

"AI and machine learning as legal tools"

In 2020, we transferred the development of Lynn to Spartner. As a result of their fast development process, the Lynn platform achieves an increasingly central role in the legal world.

Read more

Marco Caspers Software Development Manager at Lynn Legal

Bjorn Gubbels

"As a business you must dare to move forward"

Innovation and change are not always welcomed with equal enthusiasm by our employees, man is a creature of habit but as a company you have to dare to move forward and the need for a contemporary drawing program for the realization of various constructions with our Masterbloc bricks was high. For us but also for Spartner, this challenge was a bit of pioneering and together we had to overcome some hurdles to arrive at a beautiful and efficient business tool. A development and learning process for both parties, in which the feedback of questions and desired adjustments by our employees to Spartner was always in good consultation and we could count on quick feedback and targeted solutions. We continue to exchange experiences with Spartner and look back and forward to a successful collaboration.

Read more

Bjorn Gubbels Owner of Masterbloc

Marco Leenders

"Spartner extends our capabilities and development capacity"

With weekly calls, using our Azure DevOps sprint system, Spartner actively works together with our innovation, communication and software development departments.

Read more

Marco Leenders Head of Automation

Gemeente Groningen

"Flexible collaboration with yearly updates"

The projectteam of the city of Groningen is very enthusiastic about the "Roomfinder" platform.

Read more

Gemeente Groningen Projectteam

Josh Mountain

"Have been using Laravel Excel for years"

We requested custom help to a performance challenge we had in our implementation of Laravel Excel. I was amazed how quickly these Laravel artisans achieved significant performance gains, which saved us a lot of development time.

Read more

Josh Mountain Co-Founder at IncentivePilot.com

Maurice Evers

"Higher occupancy rate thanks to our user-friendly platform"

Throughout the great years that we cooperate with Spartner (previously Maatwebsite, Ed.), our software has been developed continuously. Students and landlords actively work with features like allocation, payments, chat, contract generation and more.

Read more

Maurice Evers Head of Student Housing Department

Maarten Bremer

"Innovating in the digital identification network of The Netherlands and Europe"

The pro-active approach of Spartner was crucial in understanding the complexity of the eHerkenning network.

Read more

Maarten Bremer CTO / Founder Ensured

Niels Winters

"Innovation in legal technology"

As jurists with knowledge of IT, we highly value quality; within code, but also in process. The high work-level and trustworthiness of Spartner gives us the capacity to continuously create innovative features.

Read more

Niels Winters Managing Director JuriBlox

Frequently asked questions

Practical answers to the questions we hear most often.

😕 Why should I buy a credit bundle if I already have an SLA?

Our SLA covers response time and basic assurance. The credit bundle acts as a flexible wallet for improvements, ad-hoc questions or small features. Convenient, because it avoids separate quotes for every mini-project.

🤔 Do unused hours expire?

No, hours roll over to the next quarter - we do not believe in throwing away paid time.

🚑 What happens if a critical outage occurs in the middle of the night?

Monitoring raises the alarm, our 24/7 incident team receives a push notification and follows the SLA escalation path. On average analysis starts within 15 minutes.

📈 Can I watch in real time?

Absolutely! You get a personal dashboard with uptime stats, ticket statuses and credit balance.

💰 How do I determine the right number of hours?

We advise based on historical data (if available) and a growth forecast. But you can start small - scaling up takes just one email.

🔒 Do you also patch third-party plugins?

Yes, provided they are not end-of-life. We assess the impact and apply the update within your credit budget.

🌱 What if my start-up explodes in users next year?

Nice problem to have! We simply increase the monitoring capacity and, in consultation, move to a larger credit package.

😬 I am afraid of vendor lock-in. How is that handled?

Your code repositories remain yours. If we part ways, you receive all scripts, documentation and dashboards - no small print.

Feel like a cup of coffee?

Whether you have a new idea or an existing system that needs attention?

We are happy to have a conversation with you.

Call, email, or message us on WhatsApp.

Bart Schreurs
Business Development Manager
Bart Schreurs

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