Why act now?
Continuity never pauses, and neither do hackers
Automate
Our monitoring checks server uptime, load and network 24/7 - errors are logged and analysed immediately.
Secure
We install security updates proactively. We do not just patch libraries; we also run periodic penetration tests for extra peace of mind.
Optimise
We measure UX performance: load speed, Core Web Vitals, accessibility scores. We translate feedback into concrete backlog items.
Advise
You receive reports with clear priorities and suggestions on how to spend your credit hours wisely.
What is the real benefit?.
It feels like a car that services itself

Imagine your car being serviced automatically every month: oil changed, tyre pressure checked, sat-nav updated. You just get in and drive off - no questions asked. That is how software maintenance should feel, right?
Less downtime
A single second offline may seem trivial, yet during peak traffic it can cost hundreds of euros.
Shorter lead time to fix
Direct access to our DevOps specialists cuts the average MTTR by 42%.
Lower total cost of ownership
Flexible credit bundles prevent overcapacity; you never pay for hours that gather dust.
And for those who like a list:
Faster releases
Consistent UI standards
SEO score consistently above 90%
Security audits every quarter
Clear reports in plain English
Roadmap to worry-free maintenance.
Our collaboration in six clear steps.

Step 1 – Intake & baseline assessment.
We start with a health scan: code quality, hosting, security, UX and SEO. One thing we often notice is scale-ups forgetting to secure their staging environment - embarrassing yet easily fixed.

Step 2 – Tailored SLA.
Together we define response times, escalation procedures and notification channels. Not the standard "9-to-5, Monday-to-Friday" routine when your business runs 24/7.

Step 3 – Choose your credit bundle.
Buy a bundle of hours, say 25, 50 or 100. Need more than expected? Just top up. Leftover hours? They roll smoothly into the next phase.

Step 4 – Always-on monitoring.
Servers, API latency, licences, SSL certificates - everything pings on our dashboard. Issue? Automatic Slack alert and a human checking in.

Step 5 – Monthly reporting.
We send a human-readable PDF (no cryptic graphs) with hours spent, outstanding risks and quick wins. We do prefer a quick call to walk you through the highlights.

Step 6 – Continuous development.
Maintenance is never "finished". New features, frameworks reaching end-of-life, evolving SEO guidelines: we plan iterations to stay ahead instead of fixing things afterwards.
A critical look at traditional SLAs

Why "one size fits all" rarely fits
Conventional SLA models promise the earth yet often deliver tinfoil.
Hidden costs
Extra releases outside the maintenance window? Bang - 200% rate.
Slow response
"Within 48 hours" sounds acceptable until your webshop crashes on Black Friday.
Rigid contracts
You grow, you shrink, yet your contract remains as sluggish as an oil tanker.
In short, flexibility is missing. Spartner flips the model: we link firm response times to flexible, scalable hours.
Practical tips to make smart use of your credit hours

Six concrete ideas - pick & mix
Automatic deployment pipelines
Invest two hours and save manual overhead every sprint.
Accessibility quick scan
A single afternoon WCAG check can prevent fines and boost inclusivity.
Page speed optimisation
Lazy loading, image compression - often sorted within a single card.
Security hardening
Upgrade your hashing algorithm to Argon2, enable HTTP Strict Transport Security.
SEO content refresh
Rewrite outdated meta descriptions, add structured data - small jobs, big impact.
Bug bounty triage
Let us filter the reports so your team does not drown in false positives.
Looking ahead: how service & support will evolve

From reactive to predictive
AIOps & machine learning
Log data feeds models that predict potential incidents before your metrics turn red.
Shift-left security
Security keeps moving earlier in the pipeline, reducing retrospective patchwork.
Hyper-personalisation
Dashboards will not only show uptime but link data to business KPIs such as conversion or churn - so service truly aligns with strategic goals.


Ready for worry-free software?
Get in touch - we would love to discuss your roadmap, no strings attached.
😕 Why should I buy a credit bundle if I already have an SLA?
Our SLA covers response time and basic assurance. The credit bundle acts as a flexible wallet for improvements, ad-hoc questions or small features. Convenient, because it avoids separate quotes for every mini-project.
🤔 Do unused hours expire?
No, hours roll over to the next quarter - we do not believe in throwing away paid time.
🚑 What happens if a critical outage occurs in the middle of the night?
Monitoring raises the alarm, our 24/7 incident team receives a push notification and follows the SLA escalation path. On average analysis starts within 15 minutes.
📈 Can I watch in real time?
Absolutely! You get a personal dashboard with uptime stats, ticket statuses and credit balance.
💰 How do I determine the right number of hours?
We advise based on historical data (if available) and a growth forecast. But you can start small - scaling up takes just one email.
🔒 Do you also patch third-party plugins?
Yes, provided they are not end-of-life. We assess the impact and apply the update within your credit budget.
🌱 What if my start-up explodes in users next year?
Nice problem to have! We simply increase the monitoring capacity and, in consultation, move to a larger credit package.
😬 I am afraid of vendor lock-in. How is that handled?
Your code repositories remain yours. If we part ways, you receive all scripts, documentation and dashboards - no small print.